2020 PHCA Excellence in Quality Awards
PHCA and its members are committed to the provision of high-quality care.
Skilled nursing facilities, assisted living residences and personal care homes are encouraged to submit entries for the 2020 PHCA Excellence in Quality Awards.
- Best Systematic Approach to Quality and a Quality Culture: This category’s winners will have demonstrated an effective systematic approach to quality that is deployed throughout the organization and has resulted in improving outcomes. The winner will have established a culture of continuous quality improvement across all levels of care.
- Improved Quality of Care for Residents: This category’s winners will have implemented a program or approach that significantly improved an outcome measure reflecting improved quality of care for residents.
- Improved Quality of Life: This category’s winners will have implemented a program or approach that significantly improved quality of life for residents in one of the following domains—improved resident perception of self-worth or giving back to the community; increased resident engagement, improved shared decision making of residents, and increased satisfaction.
- Improved Person-Centered Care for Residents: This category’s winners will have implemented a dynamic approach that honors the importance of keeping the resident at the center of the plan of care (i.e. care plan or support plan) and decision-making process in a collaborative framework.
- Best Practice in Providing Innovative Quality Care: This category’s winners will have demonstrated a meaningful or breakthrough change improving outcomes or health care excellence for residents utilizing innovative care approaches by incorporating progressive technology, transforming organizational knowledge, or evidence-based medicine.
- Best Practice in Quality Workforce Development: This category’s winners will have demonstrated how their workforce environment supports employee and staff training and development to meet organizational competency and capacity needs, workforce engagement and commitment to meeting organizational goals including a focus on quality and continuous learning; and effective recruitment and retention of highly competent staff.
Submit your entries using the form below. The deadline to submit entries is March 13.
2019 PHCA Quality Award Winners
Improved Quality of Life for Residents
Sunrise of McCandless faced the problem of resident engagement and motivation to give back to others. They wanted to improve their Live with Generosity program at the community, specifically for the Memory Care Neighborhood. The program focused on encouraging seniors to give back as a way to maintain physical activity, mental health, and a sense of purpose. In coordination with the Generosity Program, the Star Fish Program promoting a safe and positive environment has been utilized to grow participation from 2 resident volunteers to 52 including residents, family members, and team members to enhance the quality of life.
Improved Person-Centered Care for Residents
Abramson Center for Jewish Life initiated the “All About Me Project” to enhance their processes for welcoming new admissions in the transition from the home to the nursing home setting. They developed a systematic approach to equipping direct care staff with information to assist with structuring the resident’s daily schedule in a way that was familiar and comfortable to them. Since program inception two years ago, internal benchmarks evolved to show tangible data to improved person-centered care. They have partnered with two university institutions, Scripps Gerontology Center, at the University of Miami in Ohio and Penn State Person Centered Systems in Living of Care.
Best Practice in Quality Workforce Development
Siemon’s Heritage Personal Care faced increased call-offs, number of vacant shifts, and amount of overtime resulting in decreased staff satisfaction and increased turnover rate. The need for improvement was identified through one-on-one and small group meetings with direct care staff as well as reviewing monthly QAPI meetings. Management and direct care staff worked closely as a team to create a schedule that satisfied employees and provided consistent quality
Best Practice in Providing High-Tech Quality Care
Residents at Providence Place of Drums reported that staff was unable to respond to them in a timely manner. They committed to making sure resident needs were met within 5 minutes, as well as staff responding in an emergency situation in under 5 minutes. Providence Place of Drums developed a plan that would ensure continuity through all levels of staff. They discuss trends, factors, and have been able to manage medical needs based on resident and staff feedback.
Best Practice in Integrating a Quality Culture
Schuylkill Center identified a need to reduce the use of side rails and antipsychotics. The root cause that they identified was a lack of progressive thinking by staff, physicians and families. Schuylkill Center developed an interdisciplinary collaboration which included therapy, residents and families. They reviewed the benefits and risks associated with each intervention method and determine the best option for the resident. As a result of the interdisciplinary collaboration, the facility has seen a dramatic reduction in both the use of side rails and antipsychotics.
Best Systematic Approach to Quality in Assisted Living/Personal Care
For years the Quality Improvement process at Hopkins Center had remained stagnant and did not permit the free flow of ideas across disciplines. In February of 2018, they began their journey to improve their approach to quality and quality care by utilizing a new approach to QAPI. Center leadership guided and coached team members through 3 months of training to drive engagement. The plan has been sustainable with improvement in clinical outcomes, along with all staff working together to solve problems.