2015 PHCA Quality Award Winners

Best Practice in Quality Award

Hanover Hall, Wilmac Corporation

Hanover Hall, a Wilmac Corporation nursing center, is receiving the Best Practice in Quality Award for integrating data into operations for quality improvement.  Hanover Hall’s interdisciplinary approach to quality improvement integrated data sources such as Long-Term Care Trend Tracker, Point Click Care and eINTERACT to reduce 30-day re-hospitalizations.  Hanover Hall’s risk adjusted rehospitalization rates have decreased from 13.9 in September of 2014 to 11.4 in June of 2015. These rates keep Hanover Hall well below the National rehospitalization of 18.3. The interdisciplinary team continues to monitor their processes and education strategies.

Best Practice in Quality Award

Fair Winds Manor, Quality Life Services

Fair Winds Manor, a Quality Life Services nursing center, is receiving the Best Practice in Quality Award for collaboration with key stakeholders for quality improvement.  In 2014, Fair Winds Manor identified higher than benchmarked re-hospitalization rates.  Utilizing their quality assurance, performance improvement process (QAPI), the team conducted root cause analysis to identify common contributing factors for re-hospitalizations.  After reviewing internal processes and education, the team proactively initiated conversations with hospital stakeholder.  The team provided education to hospital emergency room staff on interventions that the nursing home was able to perform to stabilize residents. In addition, representatives shared their quality story with their primary referral source.

Best Practice in Quality Award

Weatherwood Nursing and Rehabilitation Center, Guardian Elder Care

Weatherwood Nursing and Rehabilitation Center, a Guardian Eldercare nursing center, is receiving the Best Practice in Quality Award for integrating technology to improve resident quality of life, reduction in falls and reduction in the use of antipsychotic medications.  Utilizing a systematic approach to quality, the team identified residents in the following categories

• High risk for falls and receiving therapy services
• Anxiety/frequent behaviors
• Swallowing concerns and enrolled in therapy

After residents were identified, individualized care plans were developed integrating one or more of the following technologies—Wii, OmniVR, iPad music therapy and other iPad touch games and the new Synchrony OmnisEMG system.  The use of the technology has provided tactile and sensory stimulation and has resulted in the improvement of cognitive and functional status resulting in lower rates of falls and antipsychotic medications.  Most importantly, the use of technology has improved the quality of life for residents.

Visionary for Quality Award

Sue Morey, VP/General Manager Eastern Division, HCR Manor Care

Sue Morey, VP/General Manager Easter Division for HCR Manor Care is receiving the Visionary for Quality Award.  Sue has been instrumental in advancing quality for PHCA Members.  Her passion and commitment to improving the quality of care for the residents our members serve is second to none.  Currently serving as the PHCA Quality Management Chairperson and the Vice Chair for   the PHCA Board of Directors, Sue continues to be a leader of the quality efforts for our member  nursing centers.