Request for Input on Opportunities to Coordinate Licensing, Certification, and Incident Management

The Departments of Human Services (DHS), Health, Drug and Alcohol (D&A) Programs and Aging regulate a variety of health and human services providers in order to protect the health and safety of Pennsylvanians. Among their regulatory activities, they license or certify providers and conduct incident management, as required by state and federal law.

The four departments are currently re-examining their processes to identify opportunities to coordinate efforts in order to streamline the licensing, certification and incident management process and increase efficiencies for providers and the commonwealth, while maintaining and enhancing the quality of their licensing and certification activities and of the providers they regulate.

As part of this process, the departments are seeking input from stakeholders of the Departments of Human Services, Health, Drug and Alcohol Programs, and/or Aging on the following questions.

Please send responses by April 30, 2018.

Department Coordination

  • Which of the commonwealth agencies do you interact with for licensing and certification? (Hold Ctrl key down to select multiple agencies)
  • Which of the commonwealth agencies do you interact with when you must report an incident that took place at your facility/agency? (Hold Ctrl key down to select multiple agencies)
  • What works well in interacting with multiple commonwealth agencies on licensing, certification, and incident management activities?
  • What challenges do you experience in interacting with multiple commonwealth agencies on licensing, certification, and incident management activities? If possible, please identify whether the challenges are caused by statutory or regulatory requirements, policy or operational guidance, or agency processes or technology.
  • What opportunities do you see for the commonwealth to streamline your experience interacting with multiple commonwealth agencies on licensing, certification, and incident management activities?
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