Awards and Recognition

Quality Awards and Recognition


The AHCA/NCAL National Quality Award Program
provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.

Member centers may apply for three progressive levels of awards: Bronze—Commitment to Quality, Silver—Achievement in Quality, or Gold—Excellence in QualityEach level has its own distinct rigors and requirements for quality and performance excellence.

National Quality Award Program Deadlines/Events Dates
Intent to Apply Process Opens Mid-September 2016
PHCA Silver Award Workshop (For Members Only) November 9, 2016
PHCA Bronze Award Workshop (For Members Only) November 15, 2016
Bronze, Silver and Gold Intent to Apply Deadline November 17, 2016
Bronze, Silver and Gold Applications are Accepted Online December 1, 2016
Bronze, Silver and Gold Application Deadline January 26, 2017
Bronze Applicant Notification June 1, 2017
Feedback Distributed to Bronze Applicants June 9, 2017
Bronze Appeal Submission Deadline June 29, 2017
Silver Applicant Notification June 30, 2017
Gold Applicant Notification August 11, 2017
Feedback Silver and Gold Applicants (non-site visit) August 18, 2017
Feedback Distributed to Gold Site Visit Applicants September 22, 2017

Additional information on the AHCA/NCAL Quality Awards program is available online on the AHCA/NCAL National Quality Award Pro.

2017 Bronze Award Winners

  • Amber Springs at LaurelWood Care Center, Grane Healthcare
  • Bala Nursing and Retirement Center
  • The Bridges at Bent Creek
  • Donahoe Manor, HCR ManorCare
  • Fair Winds Manor, Quality Life Services
  • Juniper Village at Lebanon, Juniper Partners
  • Juniper Village at Meadville, Juniper Communities
  • Juniper Village at Mount Joy, Juniper Communities
  • Juniper Village Wellspring Memory Care at Brookline, Juniper Communities
  • Laurel Center, Genesis HealthCare
  • ManorCare Health Services – Laureldale, HCR Manorcare
  • ManorCare Health Services – Montgomeryville, HCR ManorCare
  • ManorCare Health Services – Sunbury, HCR ManorCare
  • Mifflin Court, Genesis HealthCare
  • Mount Vernon of South Park, Five Star Senior Living
  • New Eastwood Healthcare and Rehabilitation Center, Marquis Health Services
  • Providence Place Drums, Providence Place Senior Living
  • Providence Place of Chambersburg, Providence Place Senior Living
  • Providence Place Senior Living of Pottsville, Providence Place Senior Living
  • Sugar Creek Personal Care, Quality Life Services
  • Sunrise of McCandless, Sunrise Senior Living
  • Tiffany Court at Kingston, Five Star Senior Living

To achieve a bronze quality award, these facilities developed an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations and a demonstration of their ability to improve a process. The objective of this award level is to provide a context for understanding the organization and their approach to performance improvement. The organization’s mission, vision and key factors that lead to success are assessed.

Take the Quality Journey


Bronze—Commitment to Quality

Applicants are assessed by their ability to describe links between their mission, key customers and strategic position and to show evidence of successful improvements driven by their performance improvement system.


Silver—Achievement in Quality

Applicants provide an extensive self-assessment of their systematic approaches and deployment of those approaches. Applicants must describe performance measures and sustainable organizational and process results that are linked to their key customer requirements, success factors and challenges.


Gold—Excellence in Quality

Applicants must demonstrate that they are achieving high levels of performance over time in the areas of—health care, customer satisfaction, operational finances, workforce, process and leadership.  Applicants must detail their approach, deployment of programs and levels and consistency of results.

Why Participate?

The AHCA/NCAL National Quality Award Program is designed to encourage continuous learning and help members:

  • Recognition and Market Differentiator
  • Performance Improvement and Improved Outcomes
    • Increase efficiency and effectiveness of their performance improvement system
    • Validate and secure the links between continuous improvement, quality and customer satisfaction
    • Link mission, goals and customer expectations
    • Assess and maximize organizational strengths
    • Apply systematic approaches that produce consistent results
    • Receive customized feedback to drive change

Quality Awards and Recognition

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