Quality Awards and Recognition
The AHCA/NCAL National Quality Award Program provides a pathway for providers of long-term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.
Member centers may apply for three progressive levels of awards: Bronze—Commitment to Quality, Silver—Achievement in Quality, or Gold—Excellence in Quality. Each level has its own distinct rigors and requirements for quality and performance excellence. Additional information on the AHCA/NCAL Quality Awards program is available online on the AHCA/NCAL National Quality Award Pro.
2019 Bronze Award Winners
- Abramson Center for Jewish Life
- Carbondale Nursing and Rehabilitation Center
- Edgehill Nursing and Rehabilitation Center, Managed by Genesis HealthCare
- Lehigh Center, Genesis HealthCare
- Lehigh Commons, Genesis HealthCare
- Locust Grove Retirement Village, Consulate Health Care
- Luther Ridge at Seiders Hill, Consulate Health Care
- Norriton Square Nursing and Rehabilitation Center, Genesis HealthCare
- Quality Life Services – Grove City, Quality Life Services
- Quality Life Services – New Castle, Quality Life Services
- Quality Life Services – Sugar Creek, Quality Life Services
- Towne Manor East, Fortuna
To achieve a bronze quality award, these facilities developed an organizational profile including vision and mission statements, an awareness of their environment and customers’ expectations and a demonstration of their ability to improve a process. The objective of this award level is to provide a context for understanding the organization and their approach to performance improvement. The organization’s mission, vision and key factors that lead to success are assessed.
2019 Silver Award Winners
- The Brunswick at Attleboro, Wilmac Corporation
Silver award winners demonstrate a commitment to developing effective approaches that help improve performance and health care outcomes as they work with residents, families and caregivers to ensure high-quality care and a high quality of life for seniors and persons with disabilities. The criteria for the Silver award, based on the Baldrige Excellence Framework, provides facilities with a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches.
Take the Quality Journey
Applicants are assessed by their ability to describe links between their mission, key customers and strategic position and to show evidence of successful improvements driven by their performance improvement system.
Silver—Achievement in Quality
Applicants provide an extensive self-assessment of their systematic approaches and deployment of those approaches. Applicants must describe performance measures and sustainable organizational and process results that are linked to their key customer requirements, success factors and challenges.
Applicants must demonstrate that they are achieving high levels of performance over time in the areas of—health care, customer satisfaction, operational finances, workforce, process and leadership. Applicants must detail their approach, deployment of programs and levels and consistency of results.
The AHCA/NCAL National Quality Award Program is designed to encourage continuous learning and help members:
- Recognition and Market Differentiator
- Performance Improvement and Improved Outcomes
- Increase efficiency and effectiveness of their performance improvement system
- Validate and secure the links between continuous improvement, quality and customer satisfaction
- Link mission, goals and customer expectations
- Assess and maximize organizational strengths
- Apply systematic approaches that produce consistent results
- Receive customized feedback to drive change