Quality

PHCA Quality Commitment

To engage in a dynamic partnership, with members, that provides resources and tools to enhance the care provided to residents and advance the success of the long-term care community.

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  • To increase member engagement through communication and collaboration:
    • Through a series of quarterly conference calls, emails and other communication mechanisms, the PHCA Director of Quality Initiatives, PHCA Staff and Quality Management Committee will collaborate to advance quality goals for members.
    • To provide updates and communication on a regular basis.
    • To engage members through the use of data, utilizing a systematic approach.
  • To offer education, resources and tools that advance quality for members:
    • To provide readily accessible and relevant documents, tools and resources.
    • To provide educational sessions on a regular basis including webinars, conventions and summits on quality related topics.
  • To create an environment of sharing and collaboration where:
    • The needs of members are raised and responded to.
    • Best practices are shared.
    • The stories of quality can be shared to promote best practices among members.
  • To recognize members for advancing quality:
    • PHCA Quality Goal recognition on a quarterly and annual basis.
    • AHCA/NCAL Quality Award recognition.
    • Sharing of Quality Stories through PHCA Communication Team and educational sessions.
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