Job Details

Business Office Manager

Posted: 04/18/2023


The Business Office Manager is responsible for all business and human resource related management functions within the community.

Practice the Sage Way – We Care Values and Sage Associate Promise

Human Resources
• Perform all Human Resource related functions for the community, including FMLA, worker’s compensation, unemployment claims, and benefits administration.
• Manage the hiring process for the community–ensure that positions are posted, reference and background checks are conducted, and that potential candidates are appropriately interviewed.
• Introduce new employees to the community. Ensure that necessary paperwork and required training are complete in accordance with Federal and State regulations. Responsible for new employee on-boarding into the community and orientation to the We Care Values and Sage Associate Promise.
• Act as a resource for Directors regarding all Human Resources related policies and events, and support the Executive Director in any Human Resources related matters.
• Administer payroll for the community and handle any payroll related issues. Ensure compliance with Federal, State and Local tax laws regarding payroll.
Employee Training
• Oversee the creation of the community’s annual training plan and ensure that all employees are trained consistent with the plan.
• Maintain all documentation supporting the training.
Resident Billing
• Prepare monthly resident bills and communicate any billing changes/increases to residents, handle all rent receipts, and monitor Accounts Receivable.
• Maintain the business files for all residents.
• Submit Resident Long Term Care Policies.
Accounts Payable
• Manage Accounts Payable for the community and monitor spending activities of departments.
• Maintain state registration and inspection forms and reports, and monthly occupancy and quality assurance reports.
• Maintain office equipment and supply inventory, and assist managers with ordering supplies for their department.
• Manage and supervise the Security and Concierge staff, including interviews, hiring, performance reviews, and ensuring that staff is appropriately trained.
Keep current with state and facility required annual training.
Perform other duties as assigned.

Education: Associate’s or Bachelor’s Degree in a business related field of study.
Experience: 5+ years of office management experience.

  • Demonstrated leadership abilities with strong organizational, time management, computer, interpersonal and communication skills.
  • Proficient in all Microsoft Office products. Adept in Microsoft Excel.
  • Familiar with double entry accounting and payroll management systems.
  • Able to naturally engage with families, residents, leadership team, and employees—with an approachable attitude, assertive posture and open demeanor.

Licensures and Certifications:
Current First Aid and CPR certifications preferred.


  • Ability to bend, kneel, stoop, squat, stand, reach, push, and pull as needed.
  • Ability to use a computer and all its accessories (keyboard, all-in-one fax, printer, scanner, and mouse).
  • Ability to sit continuously for several hours at a time.
  • Ability to walk up/down up to 4 flights of stairs.

Contact Information:

Shawna Hardy

Phone: (484) 472-8151

Springfield, PA

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