Job Details


Posted: 08/04/2022

Nippenose Valley Village

Nippenose Valley Village
Oversee daily operations of personal care home including staffing and scheduling, admissions, maintenance, dietary, personal care, activities, and human resources. Ensure compliance with state and federal regulations while maintaining an excellent reputation for the home and ensuring maximum residents are receiving quality care in a loving environment. Willing to provide training and education to go acquire an administrator’s license.

Ensure quality care is received by all residents.
Set and maintain all staff schedules.
Recruit, hire, screen, coach and manage performance of staff. Address performance issues and disciplinary matters in a timely fashion. Terminate employees if needed and represent home at unemployment hearings.
Manage benefits and payroll process. Liaise with vendors.
Oversee marketing and admissions process ensuring capacity goals are achieved.
Review resident survey feedback and develop a plan to make timely improvements as needed.
Develop and manage monthly metrics and report to management, such as turnover, YTD budget, admissions and more.
Responsible for facility safety and quality assurance programs. Oversee and participate in committees to ensure quality outcomes.
Develop rapport and maintain positive relationships with residents and families. Ensure timely follow-up to questions and concerns.
Resolve concerns, questions, or conflicts involving employees, residents, and/or other customers or vendors in a timely and professional manner. Document issues and outcomes.
Be available 24/7 for on-call needs or issues that arise.
Build a positive culture and reputation for the home for both residents and employees to increase employee engagement and retention, reduce turnover, as well as to ensure residents want to stay.
Develop and maintain rapport and relationships with key, productive referral sources, such as physicians, attorneys, hospitals, and others in the community.
Develop an annual marketing plan; evaluate referral sources for quality referrals, and meet established goals.
Give presentations in the community.
Stay front of mind of referring physicians and other sources and seek out and identify new referral sources.
Network and participate in community events to help build a positive reputation and brand awareness for the home.
Coordinate admissions to the home and process all required documentation.
Maintain positive relationships with current residents and their families.
Conduct an exit survey when residents leave to determine where improvements can be made in the future.
Give tours and provide information to prospective residents and their families about the benefits of the home.
Maintain current resident list and forecast openings.
Help develop marketing collateral for the home.
Liaise with vendors to build and maintain the website.
Maintain confidentiality of residents’ PHI and any other related information according to the company’s privacy practices and HIPAA.
Maintain good attendance, arrive on time ready and prepared to perform job functions daily.

Bachelor’s degree in marketing, business, or related field with at least 4 years related sales and/or business development experience in the long-term care industry preferred. Travel during inclement weather is possible. Occasional overtime may be required.
Pay will be based on experience. Willing to hire someone and provide training for them to get their administrators license.

Contact Information:

Virla Ocker

Phone: (570) 745-2400

Williamsport, PA

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