IGNITE 2022 – AL/PC Summit Handouts

The IGNITE 2022 PHCA Assisted Living and Personal Care Summit is Tuesday, March 22, at Spooky Nook Sports Complex in Lancaster, PA.

Below are the handouts from the 2022 IGNITE AL/PC Summit educational sessions.

9:00 – 10:00 am
G-01: Welcome to IGNITE 2022!
Zach Shamberg, President & CEO, Pennsylvania Health Care Association
LaShuan Bethea, Executive Director, National Center for Assisted Living
10:00 am – 11:00 am
G-02: Coloring Outside the Lines: Innovation and Creative Problem Solving
Jeff Tobe, CSP, Customer Service Expert
11:15 am – 12:15 pm
B-03: Leaders Speak
Veronica Fogelman, President, Ledgerock Consulting LLC
B-04: Diversity, Equity & Inclusion: What Is It and Why Is it Important?
LaShuan Bethea, Executive Director, National Center for Assisted Living
B-05: Wound Care in the Personal Care Home Setting
Mike Ligo, Regional Director of PC Services, Quality Life Services
Michele Shrecengost, Director of Clinical Services, Quality Life Services
1:30 – 2:30 pm
B-06: Understanding Ourselves and Others
Patty Bowen, Director of Continuing Education, Penn State York
B-07: State Updates in Senior Living from OLTL and BHSL
Jamie Buchenauer, Deputy Secretary, PA Department of Human Services
Jeanne Parisi, Director, Bureau of Human Services Licensing
Denise Getgen, Director, Protective Services, PA Department of Aging
B-08: Implementing a Sustainable Infection Control and Prevention Program
Dawn Murr-Davidson, Director, Wellness Operations and Staff Development, IntegraCare Corporation
2:45 – 3:45 pm
B-09: Workforce Panel and Q & A
LaShuan Bethea, Executive Director, National Center for Assisted Living
Susie Tack Beardsley, Chief Administrative Officer, Quality Life Services
B-10: Maximizing Ancillary Services to Enhance the Resident and Staff Experience
Mike Ligo, Regional Director of PC Services, Quality Life Services
Michele Shrecengost, Director of Clinical Services, Quality Life Services
Jaime Benedict, Senior Living Program Manager, Bayada Home Health Care
Diane Wolfgang, Account Executive, Hospice of Central PA
Jessica Wright, Director of Clinical Education, Hospice of Central PA
B-11: Strategies to Prevent Medication Administration Errors
Jean Harpel, Aging Services Operations Manager, ECRI
Emily Holcomb, ISMP Safe Medication Management Fellow
4:00 – 5:00 pm
G-12: Brand Differentiating Service: Delivering an Elevated Experience
David Lynch, Practice Director, The Ritz-Carlton Leadership Center

 

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