The IGNITE 2022 PHCA Assisted Living and Personal Care Summit is Tuesday, March 22, at Spooky Nook Sports Complex in Lancaster, PA.
Below are the handouts from the 2022 IGNITE AL/PC Summit educational sessions.
| 9:00 – 10:00 am |
| G-01: Welcome to IGNITE 2022! Zach Shamberg, President & CEO, Pennsylvania Health Care Association LaShuan Bethea, Executive Director, National Center for Assisted Living |
| 10:00 am – 11:00 am |
| G-02: Coloring Outside the Lines: Innovation and Creative Problem Solving Jeff Tobe, CSP, Customer Service Expert |
| 11:15 am – 12:15 pm |
| B-03: Leaders Speak Veronica Fogelman, President, Ledgerock Consulting LLC |
| B-04: Diversity, Equity & Inclusion: What Is It and Why Is it Important? LaShuan Bethea, Executive Director, National Center for Assisted Living |
| B-05: Wound Care in the Personal Care Home Setting Mike Ligo, Regional Director of PC Services, Quality Life Services Michele Shrecengost, Director of Clinical Services, Quality Life Services |
| 1:30 – 2:30 pm |
| B-06: Understanding Ourselves and Others Patty Bowen, Director of Continuing Education, Penn State York |
| B-07: State Updates in Senior Living from OLTL and BHSL Jamie Buchenauer, Deputy Secretary, PA Department of Human Services Jeanne Parisi, Director, Bureau of Human Services Licensing Denise Getgen, Director, Protective Services, PA Department of Aging |
| B-08: Implementing a Sustainable Infection Control and Prevention Program Dawn Murr-Davidson, Director, Wellness Operations and Staff Development, IntegraCare Corporation |
| 2:45 – 3:45 pm |
| B-09: Workforce Panel and Q & A LaShuan Bethea, Executive Director, National Center for Assisted Living Susie Tack Beardsley, Chief Administrative Officer, Quality Life Services |
| B-10: Maximizing Ancillary Services to Enhance the Resident and Staff Experience Mike Ligo, Regional Director of PC Services, Quality Life Services Michele Shrecengost, Director of Clinical Services, Quality Life Services Jaime Benedict, Senior Living Program Manager, Bayada Home Health Care Diane Wolfgang, Account Executive, Hospice of Central PA Jessica Wright, Director of Clinical Education, Hospice of Central PA |
| B-11: Strategies to Prevent Medication Administration Errors Jean Harpel, Aging Services Operations Manager, ECRI Emily Holcomb, ISMP Safe Medication Management Fellow |
| 4:00 – 5:00 pm |
| G-12: Brand Differentiating Service: Delivering an Elevated Experience David Lynch, Practice Director, The Ritz-Carlton Leadership Center |
