2018 Symposium Handouts

2018 Quality Symposium Handouts

The 2018 PHCA Quality Symposium is Tuesday, May 22, at the Sheraton Harrisburg Hershey Hotel.

Below are the handouts that are available for the 2018 Quality Symposium educational sessions.

Updated as of May 18 at 1:00 pm.

8:00 – 9:00 am
Malcolm Baldrige National Quality Award Winner in Health Care
Brenda Grant, Charleston Area Medical Center
9:15 – 10:15 am
BREAKOUT A: Rehospitalizations
Panel of PHCA Members
BREAKOUT B: Leadership
Panel of PHCA Silver Quality Award Winners
10:30 – 11:30 am
Employee Satisfaction: Means, Measures, Metrics and Motivation
Align 30/PointClickCare
Sponsor: Medline Industries
 12:30 – 1:30 pm
BREAKOUT C: Discharge to Community
Panel of PHCA Members
BREAKOUT D: Strategy
Panel of PHCA Silver Quality Award Winners
1:45 – 2:45 pm
BREAKOUT E: Activities of Daily Living
Panel of PHCA Members
BREAKOUT F: Customers
Panel of PHCA Silver Quality Award Winners
3:00 – 4:00 pm
Customer Satisfaction: Measures, Metrics and Action
National Research Corporation
Sponsor: Johnson’s Pharmaceuticals

 

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