2018 Quality Symposium Handouts
The 2018 PHCA Quality Symposium is Tuesday, May 22, at the Sheraton Harrisburg Hershey Hotel.
Below are the handouts that are available for the 2018 Quality Symposium educational sessions.
Updated as of May 18 at 1:00 pm.
| 8:00 – 9:00 am |
| Malcolm Baldrige National Quality Award Winner in Health Care Brenda Grant, Charleston Area Medical Center |
| 9:15 – 10:15 am |
| BREAKOUT A: Rehospitalizations Panel of PHCA Members |
| BREAKOUT B: Leadership Panel of PHCA Silver Quality Award Winners |
| 10:30 – 11:30 am |
Employee Satisfaction: Means, Measures, Metrics and Motivation Align 30/PointClickCare Sponsor: Medline Industries |
| 12:30 – 1:30 pm |
| BREAKOUT C: Discharge to Community Panel of PHCA Members |
| BREAKOUT D: Strategy Panel of PHCA Silver Quality Award Winners |
| 1:45 – 2:45 pm |
| BREAKOUT E: Activities of Daily Living Panel of PHCA Members |
| BREAKOUT F: Customers Panel of PHCA Silver Quality Award Winners |
| 3:00 – 4:00 pm |
Customer Satisfaction: Measures, Metrics and Action National Research Corporation Sponsor: Johnson’s Pharmaceuticals |
